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Pentair Thermal Management Becomes nVent
- A New Opportunity to Spark Innovation

Your trusted brands RAYCHEM, TRACER, NUHEAT, PYROTENAX and TraceTek are now part of nVent Thermal Management.

The new company website is in development and will be launched in January 2019. Until then, we are happy to serve your information needs through our current website.

For more information on nVent:
Download press release
Visit nVent.com
(currently English only)

Warranty

Warranty Information

Product quality is essential for your applications and installations. To answer your needs, we deliver products of the highest quality, available locally, worldwide.

Today, our “best in class” products come with unrivalled warranty coverage for complete peace of mind, well beyond the industry’s standard, even more so, when the installation is done by one of our trained Certified PRO Installers.

We are proud to offer a solid warranty program for all our heating solutions. When products fail, we repair, replace or refund.

STANDARD PRODUCT WARRANTY

nVent warrants all its industrial and building construction heating products, when paid for and properly installed, commissioned, operated and maintained, against faulty workmanship and/or use of defective materials for a period of twenty four (24) months from delivery to the Buyer. Details

WARRANTY EXTENSION

To underline our confidence in the quality of our products, nVent also offers extended product warranty programs, as outlined below. Registration is required to qualify for a warranty extension.

INDUSTRIAL APPLICATIONS

APPLICATION
OUR WARRANTY
RaychemRed
ALL APPLICATIONS
Details
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10 YEAR PRODUCT WARRANTY

Covers: Heating cables, components & accessories
Control units are covered with 2 years standard product warranty

COMMERCIAL & RESIDENTIAL APPLICATIONS

APPLICATION
OUR WARRANTY
CERTIFIED PRO INSTALLED*
RaychemRed
FLOOR HEATING
Details
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12 YEAR TOTAL CARE WARRANTY

Covers: Heating cables & components.
Thermostats - 12 year product warranty.

Total Care Warranty = doing what it takes to assure a warm floor. If we cannot repair it, we have a new product installed and also take care of the floor covering.

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20 YEAR TOTAL CARE WARRANTY

A floor heating system installed by a Certified PRO electrician gets an extra 8 years of warranty.
Thermostats - 20 years product warranty.

RaychemRed
PIPE FREEZE PROTECTION
SURFACE SNOW MELTING
ROOF & GUTTER DE-ICING
HOT WATER TEMPERATURE MAINTENANCE
Details
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10 YEAR PRODUCT WARRANTY

Covers: Heating cables & components.

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12 YEAR PRODUCT WARRANTY

A heating system installed by a Certified PRO electrician gets an extra 2 years of warranty.
Control units are extended to 6 years product warranty.

TraceTekDin
LEAK DETECTION
Details
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10 YEAR PRODUCT WARRANTY

Covers: water sensing cables TT1000

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5 YEAR PRODUCT WARRANTY

Covers: sensing cables TT3000 & TT5000

  
PyrotenaxDin
FIRE RATED WIRING
Details
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30 YEAR PRODUCT WARRANTY

Covers: Mineral Insulated cables and their terminations with a rated voltage not exceeding 750V

  
*System installed by a Trained RAYCHEM Certified PRO installer.
Control units, unless stated differently, are covered by 2 years standard product warranty.

WHAT YOU HAVE TO DO TO BENEFIT FROM OUR WARRANTY POLICY?

  1. Install, test and commission the system using our guidelines.
  2. For warranty extension register the installation online within 30 days from date of installation
  3. As soon as you experience a problem, pick up the phone or send us an email; the sooner we know of the issue, the quicker we can put it right. If you have the warranty document reference, this will really help speed things up, but if you haven’t, don’t worry – we’ll do our best to track it based on the location of the installation.

Then, depending on the type of issue, we’ll either ask you to return the product to us for repair or replacement, or we will send a member of our field service team to repair or replace the product on site.

Make sure you have the required installation documentation available for us as this will really help us deliver a speedy resolution to the issue.

WARRANTY DOCUMENTS OVERVIEW

  1. Standard Product Warranty for industrial and building construction heating products
  2. Extended Product Warranty for industrial heating products
  3. Extended Product Warranty for building construction products
  4. Total Care Warranty for floor heating products
  5. Limited Product Warranty extension for fire rated wiring

Where to Buy

Find Your Local Sales Representative & Installers Find a Rep or Installers

RAYCHEM Certified PRO

nVent RAYCHEM Certified PRO

If you are looking into ways to develop your business and expand your commercial activities, joining the certified PRO installer programme could be your fast track to business growth. Become a Certified PRO

Frequently Asked Questions (FAQ)

Each case is individual and appropriate solution will be provided.
nVent has relationships with major national, regional, and local distributors. Please contact your selling distributor or nVent customer care.
Warranty is only valid for products purchased and installed within EU, CIS, or EFTA
Yes, it is required for all warranty extensions.
nVent will investigate the failure, in order to determine the warranty case.
Cost of the non warranty repair will be charged to the person/company who made the request.
Connection and Protection